Terms & Conditions

Last Updated: April 21, 2024

1. Introduction

Welcome to ZFX PEN (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of zfxpen.com and our content writing services. By accessing our website or using our services, you agree to be bound by these Terms and Conditions.

2. Service Description

ZFX PEN provides professional content writing services, including but not limited to:

• Article and blog writing
• Website content
• SEO content
• Technical writing
• Product descriptions
• Press releases

3. Free Trial and Service Evaluation

We provide a complimentary 500-word article to help you evaluate our services. This trial is subject to:

• One trial per client/business
• Our standard quality assurance process
• 30-day validity from registration
• Our right to deny trial requests at our discretion

4. Order Process and Service Delivery

4.1 Order Placement

When placing an order, you agree to:

• Provide accurate order details and requirements
• Review service examples or use our free trial
• Accept our service terms and quality standards
• Make payment before work begins

4.2 Delivery Timeline

• Standard delivery times as specified in pricing plans
• Rush delivery available for additional fees
• Timeline begins after payment confirmation

5. Payment and Billing

5.1 Pricing

• Prices are listed in USD
• Subject to change without notice
• Additional fees apply for rush delivery and extra services

5.2 Payment Processing

• Secure payment processing through established payment providers
• All payments are required in advance
• Various payment methods accepted for your convenience

6. Service Satisfaction

6.1 Quality Guarantee

We guarantee:

• Original, plagiarism-free content
• Delivery within agreed timeline
• Compliance with provided specifications
• Professional editing and proofreading

6.2 Communication Process

For any concerns about your order:

• Contact us within 7 days of delivery
• Email: [email protected]
• Include your order number and specific concerns
• We’ll respond within 48 hours

6.3 Resolution and Refund Policy

Service Evaluation

We provide a free 500-word trial article specifically to help you evaluate our service quality before making a purchase. By proceeding with a paid order, you acknowledge that you have had the opportunity to assess our services.

Refund Eligibility

As we provide digital services and offer a free trial, most completed orders are not eligible for refunds. However, we may consider refunds in the following exceptional circumstances:

• Service not delivered within the agreed timeline
• Significant deviation from agreed specifications
• Technical issues on our end preventing order completion

Refund Process

If you believe your order qualifies for a refund:

1. Contact us within 7 days of delivery at [email protected]
2. Include your:

• Order number
• Detailed explanation of concerns
• Supporting information

1. We will review and respond within 48 hours
2. If approved, refund will be processed through original payment method

Non-Refundable Items

The following are not eligible for refunds:

• Completed and delivered orders meeting specifications
• Rush delivery charges
• Additional revision requests
• Orders where revisions have been provided
• Services not completed due to lack of client information

Resolution Steps

We address all concerns in this order:

1. Content revision within original specifications
2. Additional revision if needed
3. Refund consideration for qualifying cases

This refund policy aligns with standard practices for digital services and aims to ensure fair resolution for all parties.

7. Revision Policy

7.1 Revision Requests

• Number of revisions as specified in pricing plan
• Must be requested within 7 days of delivery
• Must align with original requirements
• Additional revisions available for purchase

8. Intellectual Property Rights

8.1 Content Ownership

• Complete ownership rights transfer to client upon payment
• Clients receive unlimited usage, modification, and resale rights
• Portfolio usage rights retained by us unless specifically excluded
• Client must own rights to any materials provided to us

8.2 Copyright and Usage Rights

• All delivered content is original work
• Upon full payment, customers receive complete ownership rights
• Customers may freely use, modify, resell, or redistribute purchased content
• Customers can use the content for any purpose without restrictions
• We retain copyright only until full payment is received

9. Client Responsibilities

Clients agree to:

• Provide accurate information
• Respond to queries promptly
• Comply with applicable laws
• Maintain account confidentiality
• Use services appropriately

10. Quality Assurance

We ensure:

• Original content
• SEO optimization when specified
• Professional editing
• Requirement compliance
• Quality checks

11. Limitation of Liability

Our liability is limited to the amount paid for services. We do not guarantee specific results from content use.

12. Confidentiality

We protect:

• Client information
• Project details
• Business data
• Payment information

13. Service Termination

We reserve the right to:

• Refuse service
• Cancel orders that violate policies
• Modify or discontinue services

14. Modifications to Terms

Terms may be updated periodically. Changes will be posted on our website.

15. Contact Information

For questions or concerns:
Email: [email protected]

16. Legal Framework

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes shall be resolved through good faith negotiation and mediation before pursuing other legal remedies.

17. Severability

If any provision is found invalid, the remaining provisions stay in effect.

By using our services, you acknowledge reading and agreeing to these Terms and Conditions.